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About Kiwi

Kiwi has been developed to provide consumers around the world access to popular top quality health products at the most competitive prices. Your health - our responsibility.

We are proud to be able to offer some of the most popular and finest quality products at great everyday low prices. This combined with the value of the New Zealand dollar compared to other major currencies and you now have available some of the best possible pharmaceutical-buying worldwide.

You will find that we can save you up to 50% or more on your local drug store prices. Our service and value will not be bettered and you can have confidence that Kiwi is backed by a large pharmacy company that has been operating for over 40 years.

Disclaimer Policy (Medical Disclaimer)

Any product information or advice on this site is provided for informational purposes only and should not be used as a substitute for the advice provided by your own medical practitioners. You should not use the information contained here for diagnosing or treating a health problem or disease. You should read all product information carefully before purchasing and if you suspect you have a medical problem, promptly consult your health-care professional.

Prices, Specification and Services are subject to change without prior notice. Technical Specifications and Features are for guidance only and cannot be guaranteed accurate. Every care has been taken to provide accurate details on this web site, however minor discrepancies may appear.

Limitation of Liability

In no event shall we or our agents, directors, employees or suppliers be liable for lost profits or any special, incidental or consequential damages, arising out of or in connection with the use or performance of information, the provision of or failure to provide services or products, or material available from the site.

To the extent that we or our agents, directors, employees, or suppliers are found liable for any loss or damage whatsoever in connection with the use of the information or services or products on this site, such liability will be limited to the actual cost to us of the services or products provided.

Terms and Conditions

  • We assume no liability for the use of any products supplied. It is the responsibility of the purchaser to use them under the guidance of a physician.
  • In the event the requested products are detained and confiscated by foreign customs our site guarantee will be adhered to.
  • Kiwi is not responsible for returning of products caused by improper delivery due to wrong shipping information provided by the purchaser.
  • Prices are subject to minor changes according to international currency rates.
  • Availability of products is subject to change without further notice.
  • Kiwi is not responsible for dispatchment delays caused by temporary delays in the delivery of the requested product/products from the manufacturer/supplier or by any other unforeseeable delays. Nor is Kiwi responsible for delivery delays caused by holidays or by the mail service in charge of the delivery.
  • Order cancellations are not accepted after the order has been shipped.
  • We do not sell any products other than those listed on this site.
  • I, the customer, understand and agree that I am responsible for all customs, tariffs, and taxes, if applicable, in my country. I have checked that the medication is permitted in my country.
  • I, as a user of this website, agree that I am not accessing this site to gain information to use against the website operators it's affiliates or any other person or entity in any conceivable manner.
  • I, as a user of this website, agree that I will hold the operators of this website, or anyone associated with this website harmless for any information I find herein.
  • I, as a user of this website, agree that I know and understand the laws in my country and province/state with regards to purchasing prescription medication and agree to hold the owners and operators of this site harmless for my actions.

Security & Delivery Information

This site is protected by secure 128bit SSL (Secure Sockets Layer) encryption, and sensitive data is never stored unencrypted, so you can feel assured that all your ordering details are safe. Our site has a digital security certificate signed by Thawte, a leading security provider.

Orders supplied from domestic sources are dispatched within 24 hours, and sent by fast worldwide delivery (all prices on this website include delivery). Orders from international suppliers may take 48-72 hours to ship, and in very special cases specific denoted products may take weeks to ship. We accept payment on most major credit cards, but certain products may only be used with certain card types, or other payment methods, depending on payment provider regulations. Shopping with us is 100% safe. Shipping fees vary by product ordered. All orders over US$100 are shipped for free.

Customer Guarantee: If you do not receive your order please let us know immediately and we will send it again. We try to ensure that ALL parcels are delivered.

Currency Disclaimer: Please be aware that there may be a few cents difference depending on the time of the transaction.

How is my order delivered?

Most orders are processed and shipped within 1-2 business days of being received (see specifics above). All orders over US$100 are shipped for free. You will receive a confirmation automatically by e-mail when your order has been shipped and your payment processed. If we are out of stock we will e-mail you with an approximate delivery time or offer you an alternative product, unless a backorder notice was already published on the website.

Orders are shipped by International Air Mail POST. Delivery to the USA and the Pacific Rim is generally within 10 - 12 working days and 15 - 21 working days to the rest of the world from the date of dispatch. Some orders may be dispatched by Royal Mail or another postal carrier. Some specialty items will take up to 30 days for delivery, due to extra processing required by law.

Unfortunately we have no control over mail service problems and delays. Please remember that there are several factors that can elongate delivery times slightly such as statutory vacations, postal service suspensions, elections and industrial action on the part of the mail service.

If after 30 days from shipment date your order does not arrive or show a recent tracking update, we will issue a free reshipment. If after 15 days your tracking number (where one has been issued) shows no updates, we will reship it. In the event of a double-delivery (original and reshipment order both arrive) we will rebill you for the extra product. You will be able to return duplicate shipments for a credit when requested, less a 10% stocking fee unless an exception is granted by Kiwi.

We do however have an excellent success rate for getting your goods through on time. The packages you will be sent are small and discrete. All invoices are sent via e-mail as confirmation of order, but can also be printed from the Account area of the website.

We are always available and happy to answer any questions or queries you may have regarding delivery, ordering or other products you would like to see us stock.

We do not provide customer service or ordering by phone, only via the website and e-mail. This allows us to keep our prices to you lower on the website, and operate more efficiently with customers from dozens of different time zones.

Guarantee

Kiwi is not responsible for the individual laws of the customer's own country with regards to our products. However if your order becomes lost or does not deliver within a reasonable amount of time, for any reason, then we do offer a limited guarantee. We offer to replace your order, free of charge, one time only. Any further reships or credits for that same order are solely at Kiwi's discretion.

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