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FAQ

Q: Why are medications cheaper in New Zealand, Canada and the UK?

Q: Will my drugs be dispensed by a licensed pharmacy?

Q: How much is shipping?

Q: How will my order be shipped?

Q: How can I pay for my order?

Q: How will my charge appear on my credit card statement?

Q: What's the fastest way to get my order?

Q: Are there any duties, taxes or other fees?

Q: How is my payment calculated?

Q: My credit card statement shows a different amount charged compared to your website - why?

Is a prescription required?

A: All products, with the exception of those marked with a blue box below saying 'Prescription Required', do not require prescriptions. After placing your order online, please fax in your prescriptions, when indicated, to: 1 (888) 600-7572 We reserve the right to limit quantities on certain medicines.



Q: Why are medications cheaper in New Zealand, Canada and the UK?

A: The governments of these countries regulate the prices of pharmaceutical products creating, in most cases, considerable savings for customers from other areas.


Q: Will my drugs be dispensed by a licensed pharmacy?

A: Yes. All of your products are reviewed and filled by government licensed pharmacists and technicians, in licensed facilities.


Q: How much is shipping?

A: Most your medications will be shipped to you for a flat rate of $10 USD per order; Orders over $100.00 USD receive free shipping. Some international orders will be billed at higher shipping fees.


Q: How will my order be shipped??

A: Most your medications will be shipped to you via DHL Global Mail, which is turned over to your local postal carrier as regular first-class mail. Some orders being filled by international affiliate pharmacies will be sent via registered air-mail or EMS, which may require a signature.


Q: How will my charge appear on my credit card statement?

A: The charge will appear as "Kiwi Online Sales" for credit card purchases.


Q: How can I pay for my order?

A: You can pay by Visa, MasterCard, American Express & JCB. In some cases, due to credit card company policies, credit card payment may not be available for certain products and other payment options may be presented. We may also restrict payment methods when we run special promotions, as credit card sales carry a high transaction fee.


Q: What's the fastest way to get my order?

A: The fastest way is to follow the on-line instructions, select your product and pay by credit card. You'll receive your medications in about 2 weeks for most products. Any product that denotes it is shipped from an affiliate may take longer. E-mail us to determine the shipping time for a product, using our contact page.


Q: Are there any duties, taxes or other fees?

A: No. Your medication is tax and duty free. You only pay for your medicine.


Q: How is my payment calculated?

A:
As we are a New Zealand-based pharmacy all products listed and all orders processed are in $NZ. Due to fluctuations in currency exchange rates over time, your orders may vary in price from time to time. (For example: a product costing NZ$100 would be worth US$60 at an exchange rate of NZ$1 = US$0.60, but would be worth US$50 at an exchange rate of NZ$1 = US$0.50)

Q: My credit card statement shows a different amount charged compared to your website - why?

A:
Some credit card companies charge a foreign transaction fee when placing orders from websites out of your own country. Please note that we do not impose this charge - it is levied by your credit card company.

Contact Us

Please note: The fastest way to receive support is VIA EMAIL, not phone. Due to our international locations it may take days to handle phone requests. Please fill out the form below to receive a high priority ticket in our system!

We are very happy to help our customers with any questions or queries that they may have. If you would like to contact us, you can send us an e-mail by filling out the feedback form below.

kiwidrug.com

International Customer Service Address:
5765 Turner Road Unit #1 Suite #185
Nanaimo, British Columbia, V9T 6M4, Canada

We are an International Company. Our New Zealand Pharmacy fills New Zealand product orders and is operated by Guys Pharmacy (2001) Ltd, 96 Great South Road, Papakura, Auckland. M Guy & T Easteal - Charge Pharmacists

International Toll-free Customer Care: 1 (888) 380-3779

International Toll-free Fax: 1 (888) 600-7572

New Zealand customers only contact phone (09) 298 5615

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